Job Detail: Technical support representative
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Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
Remote
Work must be done remotely. There’s no office space provided.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Modify Web pages, applets and scripts
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Linux
- Unix
- Internet
- Website creation and management software
- Zendesk
- MS Office
- TCP/IP
- PHP
- WordPress
Type of experience
- Call centre
Additional information
Own tools/equipment
- Internet access
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Night shift premium
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
Other benefits
- Paid time off (volunteering or personal days)
- Wellness program
| Location | Canada - British Columbia |
| Field | Remote Full Time |
| Time | Full-time |
| Date | 26 October 2026 |
| Company name | 411prime.com JOBS SECTION Visit company page |
| Description | Find your perfect job in our online platform with a long list of reputable companies hiring. |
